First : The Patients Rights Policy:
It is a policy which is followed by the hospital to inform the
patient about his rights in the hospital and how to obtain them
satisfactorily . It is as the following :
1- When the patient arrives at the hospital the receptionist and the
officer of the entrance office meet him and explain the rights of
the patient and the hospital policy .
2- There is a board containing the patient rights which is hanged
in the reception .
3- The policy of the patient rights is according to the regulations and
rules which regulates this matter upon a decree from Ministry of
Health and Population .
4- The patient has the right to know the name of the treating
1- The patient has the right to explain his case , the way of his
treatment and the suggested plan of his treatment . The patient
participates in choosing among the treatment alternatives and the
treating physician or his assistant or the resident physician
perform this role .
7-The patient has the right to know the prices of the services and
the relative cost of his case .
8-The patient has the right to have a healthy and clean place .
9-The patient has the right to refuse the treatment and know its
side effects , and he signs on this in the departure sheet that
neither the hospital nor the treating physician will be responsible
for the patient behavior .
10- The patient has the right in the privacy and confidentiality of
his case and he can’t get a report about his case without
informing him or upon his request .
11- The patient has the right to complain without fearing from
the consequences and to take the necessary procedures
12- The patient has the right to have healthy and clean meals .
13- The patient has the right to get his stuff be saved by the
14- The patient believes are respected .
15- The patient has the right to get treatment and care without
16- The patient has the right to get services without any extra
expenses as the tips .
Second : The policy of the patients and their relatives duties towards the hospital and the staff :
The policy of defining the hospital and staff to the patient to be able to perform the medical service properly for the safety and recovery of the patient . It is as the following :
oWhen the patient arrives at the hospital the receptionist and the officer of the entrance office meet him and explain the policies including , the policy of the patient duties towards the hospital and staff .
oThere is a board containing the patient rights which is hanged in the reception .
oThe patient and his relatives should respect the work system in the hospital and follow the hospital policy and to respect it .
oThe patient should comply with the suggested plan of treatment by the treating physician .
oThe patient should pay the required fees to the hospital and the treating physician before leaving the hospital .
oThe patient and his relatives should accept the results of the operations and treatment as long as there is a plan of treatment on scientific bases and followed medical purposes .
oThe patient should make the required analyses and researches before the operations , especially the great ones .
oNot leaving the hospital during the physician presence unless with a written permission from the hospital administration .
oThe complete commitment with the dates and system of visits in the Intensive Care and Nursery and wearing the special uniform and slipper for that .
oThe patient’s relatives shouldn’t go to the operations partition for protecting them and for infection control .
oThe commitment with the dates of visits and the children younger than 10 years old aren’t allowed to enter .
oThe commitment with the complete quietness for the comfort of the patients .
oThe commitment with the ” No Smoking ” policy in anywhere in the hospital .
Third : The Policy of the patient’s approvals based on the patient
The purpose of this policy is patient participation with the treating physician in making a decision for the treatment and the surgical intervention and that is by the treating physician explaining in detail the steps of the operation and the alternatives of the treatment and also the responsibly of the decision . It is as the following :
The officer of the Entrance Office will take the patient signature and the number of his ID card as approval on the system of the hospital , including , the patient’s approval on his entrance to the hospital , the commitment with the instructions of the policy of the patient and his relatives duties towards the hospital and the stuff .